Services

Software is the easy part. Getting it live is the work.

Most billing projects do not fail because the software lacked a feature. They fail because the masters were never cleaned, the staff were never trained, the old data never came across, or nobody answered the phone on the first busy Saturday. Those are the parts we take seriously.

MantraEdge is not a download link. Every customer gets a structured rollout, a trained team and a support desk staffed by people who have actually run retail and restaurant operations.

Talk to our team See the products

Team planning an implementation on a whiteboard

What we do

Seven services around the software

Take all of them or just the one you are missing — most customers start with implementation and stay for support.

Implementation & training

We do not hand you a login and wish you luck. Every rollout runs through requirement analysis, project planning, configuration, data migration and staff training before you go live.

Needs assessment and documentation of your existing workflows
A project plan with named owners, milestones and dates
Master data set up for you — products, HSN codes, tax rates, parties
Role-based training for cashiers, managers and back-office staff
Go-live support on the floor for the first billing days

Support & helpdesk

Billing software fails at the worst moment — mid-rush, at month-end, on the last day of filing. Our desk is staffed by people who have run retail and restaurant operations themselves.

Phone, WhatsApp and email support in business hours
Remote assistance for configuration and troubleshooting
Escalation to the product team for defects, not a script
Guidance on GST changes as and when the rules move

Data migration

Moving off spreadsheets, Tally or another billing package should not cost you your history. We migrate masters and balances cleanly, on a cut-over date that suits your month-end.

Product, customer and supplier masters imported and de-duplicated
Opening stock captured from a physical count, not a guess
Party-wise opening balances and bank/cash positions
Verification pass before you bill a single live invoice

Customisation & development

Some businesses genuinely do not fit a standard flow. Where the requirement is real, our team builds it — invoice formats, reports, integrations and workflow changes.

Custom invoice, KOT and label templates
Additional reports and MIS built to your format
API integration with third-party platforms you already run
Workflow changes for industry-specific processes

Barcode & POS hardware

Software is only half the counter. We advise on and configure the hardware around it, so scanners, printers and drawers behave on day one rather than after a week of driver hunting.

Barcode label design and printing on standard rolls
Thermal printer setup with per-station print routing
Scanner, cash drawer and customer-display configuration
Guidance on what to buy before you buy it

Stock audit

A physical count reconciled against system stock is the fastest way to find where margin is leaking. We run scanner-based audits and hand you the variance, itemised.

Scanner-based physical verification of every article
Variance report against book stock, line by line
Valuation impact quantified so the P&L reflects reality
Recommendations on the process gaps that caused the gap

Retail IT consultation

Before the software question there is a process question. We help you decide what to standardise, what to automate and what to leave alone — including when the answer is not our product.

Review of current billing, stock and accounting processes
Multi-branch and franchise readiness assessment
Compliance gap review — GST, e-invoicing, e-way bill
A written recommendation you can act on

How a rollout runs

Four stages, every time

The same methodology whether you are one counter or forty. Nothing is improvised on your project.

Requirement analysis

A thorough needs assessment with the client to understand specific requirements, and documentation of the business processes and workflows the software will support.

Project planning

A project plan with clear milestones and deadlines, and roles and responsibilities assigned across the team.

System design & configuration

The software is customised to align with the client's requirements — settings, user roles and permissions configured to match how they work.

Data migration

Migration from existing systems is planned and executed, with data integrity and accuracy maintained throughout the process.

After go-live

What our support actually covers

Support is a product feature, not an afterthought. Here is the scope in plain terms.

Installation & configuration

Support for software installation, setup and system configuration to ensure seamless deployment.

User assistance & training

Helping users understand software functionality, resolve queries, and providing operational guidance and training.

Technical troubleshooting

Identifying and resolving software issues, performance challenges, system errors and connectivity problems.

Enhancement & maintenance

Regular bug fixes, performance improvements and new features based on evolving market requirements and customer needs.

On which platforms

Both products, fully serviced

GST billing & business management, simplified.

Create GST-compliant invoices, manage inventory, track customers and suppliers, record payments and generate business reports — on web and mobile.

Explore BillMantra

The complete operating system for your restaurant.

POS billing, QR table ordering, online store, kitchen display, inventory with recipes, accounting and GST returns — built for restaurants, cafés and cloud kitchens.

Explore RestroMantra

Tell us what you are running today

A short call is usually enough for us to tell you whether this is a two-week rollout or a two-month one — and what it will take from your side.

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